About Chocolate and Confectionary Products.
How do I retain the freshness of my chocolates?
To maintain freshness after opening store your Naked Chocolates at temperatures that do not exceed 65°F (18°C). Avoid direct sunlight, heat and humidity,
Can I store my chocolates for more than 2 weeks?
To store chocolate for up to two months, place in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.
Do your products contain dairy?
ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume any of our products.
Do your products contain nuts?
ALL of our products, including solid pieces, may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume any of our products.
Do your products contain gluten?
ALL of our products may contain gluten. Any person with a gluten allergy should NOT consume any of our products
What is the sweetener in the sugar-free products?
The sweetener used in our sugar-free products is Maltitol. We find that Maltitol produces high-quality chocolate while minimizing the negative aftertaste commonly found in other sugar substitutes.
About Ordering and Shipping.
What shipping options are offered?
Right now, store pick-up or local delivery are available. Shipping throughout Ontario will be offered in the New Year.
How far in advance should I place my favor order?
We recommend that you place your order about 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place – 70 degrees or cooler.
What customization or personalization options are available?
We offer custom color and embellishment options on orders above 300 pieces. Contact us and we can talk about the options that fit your needs.
Does Naked offer volume discounts?
We do! You can save up to 25% with our volume discount.
* Place an order of $600-$1,500 and receive 15% OFF.
* Place an order of $1,501-$6,000 and receive 20% OFF.
* Place an order of $6,001 and up and receive 25% OFF.
Discounts are calculated on total merchandise (excluding tax & shipping & handling charges), on a per order basis, some exclusions apply.
How can I sell Naked Chocolates in my store?
For more information on wholesale accounts, please email us at firstname.lastname@example.org.
Can I refund my delivered order?
For purchases made through a delivery partner, your order is guaranteed to arrive in perfect condition. If you are not completely satisfied with your order upon arrival, please contact us within three (3) days of receipt for a prompt replacement of your merchandise.